When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. Please read the section below 'I got my order and something's wrong'. If you have a problem with an item we will always work with you to resolve it fairly.These items are clearly labelled on the product page in red lettering so you know you are about to grab an amazing bargain, but you will need to choose carefully! Makeup, intimates, some underwear, piercing jewellery, swimwear, herbs, hair dye or beauty products cannot be returned for health and hygiene reasons.Items must be returned in as new condition fit for resale.Simply order the new size, open a return of a credit, and add a note in with your return stating you have reordered with the new order number included. If your order was not eligible for a refund, only credit, we will still refund upon receiving your return if you have purchased an alternate size of that item. If you wish to exchange please place an order for the new size and then return the original pair of shoes for a refund. International orders of shoes can receive a credit or refund.We reserve the right to charge a box fee in this instance of $10.00. Do not ruin shoe boxes by taping labels to them. Shoes must be in original boxes with all packaging. No tears, marks, scuffs, animal fur, makeup, or cigarette smells. If you do not select to use a prepaid label through the portal, please include a note that specifies: full name, order number and/or return number.Īny returns received outside our portal will be processed as a store credit. Returns must be lodged through our return portal.Only full priced, non discounted orders are eligible for a refund. Lunar Tides Semi-Permanent Hair Color (43 colors) (Smokey Purple). *Pre-order items (including shoes), items from discounted orders and sale items are not eligible for a refund and can be returned for an exchange or store credit. Lunar Tides hair colors are 100 vegan and cruelty-free semi-permanent hair dyes. Shop online for bath, body, cosmetics, skin care, hair care, perfume, beauty tools, and more at Amazon.ca Lunar Tides Semi-Permanent Hair Color (43 colors) (Smokey Purple) : Amazon.

Lunar tides smokey purple